Refund policy

Returns & Refund Policy

All of our products are made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, unless required by applicable law.

Damaged or Defective Items

If your order arrives damaged, defective, or broken, please contact us as soon as possible at whimsyandbows@gmail.com with your order number and clear photos of the issue.

We will review your request and, if the item is confirmed to be damaged or defective, we will offer an appropriate solution, which may include a replacement or refund.

Please do not send any items back without contacting us first and receiving instructions from our team.

Incorrect or Wrong Items

If you receive an item that is different from what you ordered, please contact us at whimsyandbows@gmail.com as soon as possible with your order number and photos of the item received. We will review the issue and work with you to find an appropriate solution.

Non-Returnable Items

Because our products are made to order, we generally do not accept returns for:

* Change of mind
* Incorrect size or colour selected by the customer
* Personal preference
* Items that have been worn, washed, altered, or damaged after delivery

This does not affect any statutory consumer rights that may apply to your purchase.

Refunds

If your refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Questions About Your Order

If you have any questions about your order, a damaged item, or our return policy, please contact us at whimsyandbows@gmail.com and we will be happy to help.

Please note: If an item is faulty, damaged, or does not conform to what was ordered, applicable consumer protection laws may provide additional rights and remedies.